It was a pleasure for Noel Gifts International Ltd to partner COE Pte Ltd to develop a foundational understanding of the concepts and tools used in the Lean Six Sigma (LSS) methodology in a customised approach to achieve maximum benefits for the company. This project commenced in June 2020. There were 22 of us, divided into 6 teams. We were being trained and coached on the concept of LSS and how it can be applied to improve company business processes so that we can be more efficient and effective in our work.

The commencement of the project was challenged as we were in the midst of Covid-19. Nevertheless, both Uwe and Amy have been very dedicated, helpful and professional throughout the training. Even going to the extra mile to coach and go through our project materials through consultations with each of the small groups. They have made the session fun and enjoyable, though the training was conducted online.

At every phase of our training, our Management was also kept informed with progress reports. And at the end of the programme, they also provided project follow-up recommendations to ensure that the company could yield more.